Legal information
Publisher
The website www.altibus.com is operated by the company ALTIBUS.COM, SARL registered in the Chambéry Trade and Companies Register under number 440 797 371 since 12 February 2002, and whose registered office is located at 926, avenue de la Houille Blanche 73000 CHAMBÉRY.
Intracommunity VAT number : FR49440797371
Contact : +33 4 79 68 32 96
Publishing Director : Anne-Sylvie Ginet
In accordance with the provisions currently in force, this site has been declared to the CNIL under the number 826413.
Altibus is a Limited Liability Company with a share capital of 24 400 €.
Hosting company
Host name: Interactive Antidots
Head office address: 16 av victoria, 73100 Aix-Les-Bains
Personal Data
The General Data Protection Regulation (GDPR) allows individuals to have more visibility and control over their personal data.
Altibus is committed to doing everything in its power to protect your personal information in accordance with European and French regulations.
When you visit our online sales site www.altibus.com, our sales widgets, as well as the websites of our partners savoie.transdev.com annecy.transdev.com www.sat-autocars.com, www.pau.aeroport.fr and the sales tunnel on the website www.cars-region-savoie.fr, we collect the information you provide when you make a purchase: your first and last name, your postal address, your e-mail address, your telephone number and the route you will be taking.
Why do we need this data personnelles ?
1/To send your journey to the relevant coach company so that they can register your order.
2/Send your ticket by email or at home
3/ To inform you, when we are aware of difficulties related to your trip (excessive snow, closed road, cancelled trip etc...)
4/Securely ensure your payment when purchasing your bus ticket
5/Process your complaints as well as possible
6/ If you subscribe to our newsletter, you will receive information and promotions on the regular tourist routes of the Alps and the Pyrenees
7/ To allow you to evaluate the quality of our services and those of our partner carriers
8/ In case of creation of a customer account, to record with your agreement your data in order to facilitate your next purchases
Who is responsible for this use?
The management of the company Altibus.com, 926 Avenue de la Houille Blanche, 73000 Chambéry
What information is collected?
Name, first name, address (optional), email, and phone number (optional)
Who uses this information and what will we use it for?
Only Altibus employees, service providers, suppliers and transporters have access to your information. It allows us to provide you with a satisfactory answer as soon as possible.
Do we have the right to use this information?
The fact that you are waiting for a response from us means that you consent to us using this information to respond to you.
Where is your information stored and how long is it kept?
On servers in European Union countries for a period of three years in accordance with the General Data Protection Regulation. We are committed to implementing appropriate safeguards. It is then deleted. It is not passed on to any other organisation.
What are your rights?
You can access your information or request its deletion.
You also have the right to object, the right to rectify and the right to limit the use of your data.
To exercise these rights or for any question about the processing of your information in this device, you can contact us electronically, info@altibus.com or by mail at Altibus.com, 926 Avenue de la Houille Blanche, 73000 Chambéry. Please attach a copy of an identity document with your request.
If, after having contacted us, you believe that your rights with regard to data processing and liberties are not respected or that the system does not comply with the data protection rules, you may submit a complaint to the CNIL.
If you have decided to receive information on regular tourist lines in the Alps, you will receive our newsletter on a quarterly basis. You can unsubscribe at any time via the link at the bottom of each newsletter.
We evaluate our service through a trusted third party: Trustpilot who will contact you a few days after your purchase through an emailing. If you do not wish to receive any more surveys on our services you can unsubscribe directly on the Trustpilot emailing. If you wish to unsubscribe from the Trustpilot online evaluation tool, you can also do so by sending an email to this address privacy@trustpilot.com
Online Mediation and Dispute Resolution
In application of Articles L. 612-1 and L. 616-1 of the French Consumer Code, you are informed that you have the possibility to refer the matter to the Consumer Ombudsman, who will be the Tourism and Travel Mediator and whose contact details are as follows:
MTV Médiation Tourisme Voyage
BP 80 303
75 823 Paris Cedex 17
www.mtv.travel
The platform to submit a complaint to this mediator is accessible from the following link:
http://www.mtv.travel/index.php?page=saisine-du-mediateur
Pursuant to Article 14.1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, you are informed of the possibility to use the Online Dispute Resolution (ODR) platform made available by the European Commission and accessible at the following address
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.