Need to contact us?

🚌 Would you like information about the coach routes sold on Altibus.com?

💻 On the Internet

Find the most frequently asked questions in our FAQ section.
You can also contact us via our website chat or on our social networks.

📞 By phone

You can reach one of our advisors by telephone on the following number: +33 (0)4 79 68 32 96*.

⚠️ For information about the Albertville area, contact +33 (0)4 79 28 20 00.

To reduce your waiting time, avoid the peak times indicated below.

Discover the calendar of busy schedules

* Call not surcharged, cost according to operator.

🎫 Already bought your bus ticket on Altibus.com?

Find the most frequently asked questions in our FAQ or contact our customer service department on +33 (0)4 79 68 32 96*.

🔄 Change or cancel your reservation

Need to change or cancel your trip? Do it online!
PS: please consult our General Terms and Conditions beforehand.

Modify your ticket online

Cancel your ticket online

Did you know?!
Our teams are based in Chambéry, at the heart of the Alps.
A team of 15 people and seasonal reinforcements are on hand to help you 6 days a week. We speak several languages and do our utmost to make your shopping (and transporting) experience as pleasant as possible!

One more question?

Useful links :

FAQ

General Terms and Conditions of Sale

General Conditions of Carriage

Cancelling my trip

You have the right to change your mind with Altibus and we will refund you in accordance with our Terms and Conditions accepted at the time of your purchase.

If you meet these conditions and wish to make a cancellation request, please use our cancellation module.
If you do not meet these conditions, please contact us via this form.
All cancellation and/or refund requests will be processed within 3 weeks of your request.

Please note: cancellation and/or refund conditions are specific to each transport company we work with. To find out about these conditions, please have your ticket number ready and go to article 8 of our General Terms and Conditions of Sale.

Remember: a modified ticket is no longer refundable; cancellation on the day of departure does not entitle you to a refund; round-trip tickets cannot be separated.

A problem on my way

Did you have a problem during your journey? Do you have an opinion or comment to share? Help us improve!

To make a complaint, please contact us using this form. We'll get back to you as soon as possible.

Please note: Altibus is a booking platform and not a transport company. In the event of a complaint concerning the conditions of transport (cancelled or cancelled bus, delay or any other problem), the complaint will be forwarded to the carrier in charge of your journey, who will make the final decision.

Note: Completed applications will be given priority. If your request concerns the reservation, modification or cancellation of your ticket, please refer to the categories above.

Modifying my trip

If the change concerns departure and arrival dates and times, you can modify your ticket up to 48 hours before departure in just a few clicks!
Take your ticket number (starting with one or three letters followed by numbers) and follow the online online procedure.

Please note: a modified ticket is no longer refundable, and no modification will be taken into account if the request is made less than 5 minutes before departure.
In the event of a problem, please contact us.

A ticket not received

If you have not received your e-bill within 10 minutes of booking, please check your spam or junk mail.

If you still haven't found it, here's the procedure to follow:

Your departure is in less than 48 hours: call us on +33 4 79 68 32 96 ;
Your departure is in more than 48 hours: contact us via our form, we will send it back to you in a few clicks!